Return Policy
We want you to love every Labelless purchase.
If for any reason you’re not completely satisfied, we’re here to help. Please review our return guidelines below to determine if your item is eligible for a return.
We strive to provide a simple and transparent return experience while maintaining the quality and hygiene standards that help protect every Labelless customer.
If you have any questions before requesting a return, please contact us at labelless.shop@gmail.com.
Returns & Exchanges
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it and accompanied by your receipt or proof of purchase.
To begin a return, please contact us at labelless.shop@gmail.com.
Once your return request has been approved, we will provide return instructions and the return shipping address.
Items returned without first requesting a return will not be accepted.
Swimwear Returns
Due to hygiene standards, all eligible swimwear returns are issued as store credit only.
To qualify for a return, swimwear must:
- Be returned within 14 days of delivery.
- Be unworn, unwashed, and unused.
- Be tried on over underwear only.
- Have all original tags attached.
- Have the original protective hygiene liner fully intact and unremoved.
- Be free of makeup, deodorant, lotion, sunscreen, self-tanner, body oils, perfume, stains, odors, pet hair, lint, or any other signs of wear.
- Not be altered, stretched, or damaged in any way.
All swimwear is carefully inspected upon arrival. Returns that do not meet these requirements will not be accepted.
Approved swimwear returns will be issued as store credit only.
Apparel & Accessories Returns
Eligible apparel and accessories may be returned for store credit within 14 days of delivery.
Items must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be free of stains, odors, pet hair, damage, or signs of wear.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable.
Damaged, Defective & Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at labelless.shop@gmail.com.
Please include:
- Your order number
- Clear photos of the item
- Photos of the shipping packaging
- A brief description of the issue
We will review your claim and work to resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items marked as Final Sale
- Gift cards
- Personalized or custom-made products
- Beauty or personal care products (if applicable)
If you have questions about whether your item is eligible for return, please contact us before placing your order.
Exchanges
At this time, we do not offer direct exchanges.
If you need a different size or style, you may request a return if your item meets our return eligibility requirements. Once your return has been approved and processed, store credit will be issued so you can place a new order.
European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable law, including the right to withdraw from your purchase within 14 days of receiving your order.
Returned merchandise must still be unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase. Nothing in this policy limits your statutory rights under applicable law.
Contact Us
If you have any questions regarding returns or exchanges, please contact us.
Email: labelless.shop@gmail.com